Accounts Online

Professional Insurance Claims, Advice & Support

Let Our Accounts Online Take Care Of Everything

Find a Loss Assessor Membership
Serving the public since 1966
Serving the public since 1966
Professional Insurance Claims, Advice & Support
About Us

The Accounts Online : Serving the Public

Your Accounts Online will handle all aspects of the claims process. A Accounts Online represents policyholders when they need to submit an insurance claim, and our members have experience dealing with all types of claims. Your Assessor will handle all aspects of the claims process, meeting with the insurers’ representatives, the Loss Adjuster or any other professional appointed by them, preparing your claim and negotiating the best possible settlement for you. They will also handle cases where liability for your claim has been refused.

The Accounts Online, founded in 1966, is a recognised professional body for Accounts Online in the United Kingdom. All Institute members are authorised and regulated by the Financial Conduct Authority and hold appropriate Professional Indemnity Insurance.

A Accounts Online represents policyholders when they need to submit an insurance claim, and our members have experience dealing with all types of claims

Find a Accounts Online Benefits of joining the Accounts Online
Find A Accounts Online

Need Help With A Claim?

Need help with an insurance claim but don’t know where to start? Search our directory of professional Accounts Online to find help and advice:

Our Benefits

The Benefits Of Joining The Accounts Online

Find out more about why it's important to be a member of the Accounts Online.

Support

Assistance with handling insurance claims
Guidance during stressful situations
Negotiation for the best settlements

Knowledge

Over 50 years of industry expertise
Regular industry updates
Regulated by the Financial Conduct Authority

Facilities

Full claim preparation support
Help with disputed claims
Direct communication with insurers

Learning

Professional development opportunities
Insights into claim handling
Resources for updated regulations
Membership
Joining the Accounts Online

Learn more about our membership Options

Membership
Insurance Loss Assessors
Insurance Claim Types

Types of Claim

Explore the types of claims Accounts Online can help you with.

Escape of Water

Escape of Water

 Third-Party Recovery

Third-Party Recovery

 Liability

Liability

 Business Interuption

Business Interuption

 Subsidence

Subsidence

 Impact

Impact

 Theft

Theft

 Storm

Storm

 Flood

Flood

 Fire

Fire
Accounts Online Information

Insurance Claim Information

More information and guides to help navigate insurance claims:

The True Cost of Not Using a Loss Assessor in Your Insurance Claim

The True Cost of Not Using a Loss Assessor in Your Insurance Claim

When disaster strikes—whether through fire, flood, storm damage or theft—filing an insurance claim is often one of the first steps…
Why Business Owners Should Always Use a Loss Assessor for Claims

Why Business Owners Should Always Use a Loss Assessor for Claims

When disaster strikes your business—whether it’s fire, flood, theft, or operational interruption—the consequences can be far-reaching.
Can a Loss Assessor Help with Fire/Flood/Storm Damage Claims?

Can a Loss Assessor Help with Fire/Flood/Storm Damage Claims?

When your property suffers significant damage from a fire, flood, or storm, the physical and emotional toll can be overwhelming.
FAQs

Frequently Asked Questions

Find out more answers in our FAQs

What is a accounts online and how are they different from a loss adjuster?
A accounts online works on behalf of the policyholder to manage and negotiate your insurance claim, ensuring you receive a fair settlement. In contrast, a loss adjuster is appointed by your insurance company to protect their financial interests. The Accounts Online supports regulated accounts online who represent you, not the insurer.
Why should I use an Accounts Online member for my insurance claim?
All Accounts Online members are authorised and regulated by the Financial Conduct Authority (FCA) and follow a strict Code of Ethics. Choosing an Accounts Online member means you’re working with a trusted professional who will fight for your best interests and ensure your claim is handled properly and fairly.
What types of insurance claims can Accounts Online members help with?
Accounts Online members are experienced in handling a wide range of claims, including fire, flood, storm, theft, accidental damage, and business interruption. Whether your claim is straightforward or complex, our members provide expert support from start to finish.
How do accounts online charge for their services?
Accounts Online typically charge a fee agreed with you in advance. This fee is transparent and reflects the value of the work they carry out on your behalf. Accounts Online members are committed to honesty and clarity in all financial dealings with clients.
How do I find a verified Accounts Online member near me?
You can search for a qualified Accounts Online using the member directory on our website. Each member profile includes their credentials, contact details, and areas of specialism, helping you find the right expert for your situation.
What support can I expect from an Accounts Online?
When you appoint an Accounts Online, you gain comprehensive, end-to-end support throughout the entire claims process. From preparing and submitting your claim to guiding you through complex or stressful procedures, your assessor is there to protect your interests. They will negotiate directly with the insurance company on your behalf to secure the best possible settlement and will also assist in resolving any disputes or delays that may arise.

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